Solid Sterling Silver Chain, Snake Chain, Box Chain, Diamond Cut Belcher Chain, Belcher Chain, Ball Chain, Chain Necklace

Returns and exchange details

We have been working very hard to offer you our best work. In the case that you want to return the jewellery you have purchased, we offer the following policy:

Rings:
For all made-to-order rings, they are custom made to fit your size, and therefore are non-refundable. If you are not sure about your ring size before ordering, please purchase the plastic ring sizer from my shop to have your finger measured. Alternatively, you could have your fingers measured at your local jewelry shop. If you have ordered a wrong size by mistake, I can resize it to the correct one for a charge.
For ready-to-ship rings:
Once the ring is resized to your personal size, it's considered as a custom made item, hence not refundable.

Other Personalized items besides rings:
All personalized items are non-refundable, as they are considered custom made.

All other non custom made items:
Non custom made items are returnable for a full refund of the item within 14 days of receiving your parcel in their original condition. Postage is not refundable. Shipping charges for returning the items are the buyer's responsibility. For your protection, we recommend you to use a tracking service to return your items. HuiyiTan is not responsible for returned items damaged or lost in transit. After 14 days of receiving your parcel, all sales are final.

Faulty items are eligible for exchanging. All faulty items which have not been personalised need to be reported within 14 calendar days of receiving your parcel.

For all personalized items, if it's faulty, it must be reported within 7 calendar days once it's delivered and return the item(s) within 14 calender days.