- Accepts Etsy gift cards
This broken heart necklace is handmade at my studio in the UK.
Size of the broken heart: 12 x 10mm (about 15/32" x 12.5/32")
Matching broken heart earring studs:
Other materials and sizes are also available upon request.
Flat rate postage.
More necklace with no gemstone:
More designer jewelry:
For our behind the scenes: https://www.youtube.com/user/sthyt
Deadline for cancellation:
All non custom made items are eligible for cancellation and a full refund before the package is dispatched.
Personalized or custom made items are not eligible for cancellation once the design is confirmed with the customers, and are not refundable.
This shop is run by Huiyi and David. Please check the policy and FAQ before contacting us. If we don't get back to you immediately, we must be working on our jewelry making bench. Please be patient and either of us will contact you ASAP.
"May I have a tracking number?"
Standard delivery is posted with no tracking. If you prefer a tracking number, please upgrade your serive to "international priority airmail" or "recorded mail" for UK orders at check out.
"When will my order be dispatched?"
We have been working from 8:30 am - 6:00pm daily and try to have your orders dispatched ASAP. However lots of people have placed their orders before you and we don't want to let them down. Please allow 1-3 working days before your non custom made order is dispatched and custom made orders will take 1.5-3 weeks to finish before they are dispatched.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
We have been working very hard to offer you our best work. In the case that you want to return the jewellery you have purchased, we offer the following policy:
For all made-to-order rings, they are custom made to fit your size, and therefore are non-refundable. If you are not sure about your ring size before ordering, please purchase the plastic ring sizer from my shop to have your finger measured. Alternatively, you could have your fingers measured at your local jewelry shop. If you have ordered a wrong size by mistake, I can resize it to the correct one for a charge.
For ready-to-ship rings:
Once the ring is resized to your personal size, it's considered as a custom made item, hence not refundable.
Other Personalized items besides rings:
All personalized items are non-refundable, as they are considered custom made.
All other non custom made items:
Non custom made items are returnable for a full refund of the item within 14 days of receiving your parcel in their original condition. Postage is not refundable. Shipping charges for returning the items are the buyer's responsibility. For your protection, we recommend you to use a tracking service to return your items. HuiyiTan is not responsible for returned items damaged or lost in transit. After 14 days of receiving your parcel, all sales are final.
Faulty items are eligible for exchanging. All faulty items which have not been personalised need to be reported within 14 calendar days of receiving your parcel.
For all personalized items, if it's faulty, it must be reported within 7 calendar days once it's delivered and return the item(s) within 14 calender days.
Wholesale around the world is always welcome, please send messages for details.
Non-custom made items: 1-3 working days.
Custom made items: 3-15 working days. Please double check with me.
Please use the following cart to conver the ring size. If you need help, we are only a message away.
If you don't have time to get your finger measured in a local jewelry shop, this ring sizer will allow you to measure any of your fingers at home:
About ring size, please keep in mind that finger size can change with the weather, after exercise and other times when human hands can swell. Also our fingers change size with weight change and inevitably with ageing.
Please use this silver/gold cleaning cloth whenever required:
Apr 9, 2015
This necklace is really pretty. I do kind of wish that it had a little more weight to it, it feels a tad insubstantial, but I like the way it looks: dainty and cute with just a little edge. I like it a lot.
Oct 5, 2014
It's dainty and beautiful. The shop owner asked prior to sending, if I had a preference on how it was shipped. Thank you! Great experience.
Jul 3, 2012
I adore my necklace! I love that it's handmade and the seller was so wonderful, and kept in contact with me to make sure my order was perfect! Thank you again! :)
Jun 3, 2012
Stunning, thank you.
Apr 7, 2012
Just as described. Thanks.